Customer Awareness

Customer Awareness: The First Line of Defense

Understanding the risks and knowing how fraudsters might trick you is a critical step in protecting yourself online. Here are some threats to watch for:


Lures you to a fake website (one that looks like a trusted financial institution, for example) and tricks you into providing personal information, such as account numbers and passwords.


Similar to phishing, pharming seeks to obtain personal information by directing you to copycat website where your information is stolen, usually from a legitimate-looking form.


Smishing is a type of social engineering that uses cell phone text messages to persuade victims to provide personal information such as card number, CVV2 (last 3 digits on the back of your card), or PINs. The text message may contain either a website address or a phone number that connects to an automated voice response system, which then asks for personal information. SISB staff members or business partners will never ask you for your CVV2 or a PIN.


Short for malicious software, often included in spam emails, this can take control of your computer without your knowledge and forward to fraudsters your personal information such as IDs, passwords, account numbers and PINs. Make your computer safer by installing and updating regularly your anti-virus and anti-malware programs.

For more information on these types of fraud, please click on the links listed below.